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Service Agreement

Between Dot-Engee Web Hosting Company and Customer

This Service Agreement (“Agreement”) is entered into between Dot-Engee Web Hosting Company (“Dot-Engee,” “we,” “our,” or “us”) and the customer (“Client,” “you,” or “your”) for the provision of web hosting and related services.

1. Scope of Services

Dot-Engee agrees to provide:

  • Web hosting services, including server space, bandwidth, and technical support.
  • Domain registration and management (if applicable).
  • Email hosting and related features.
  • Security measures such as SSL certificates, firewalls, and backups.

2. Term & Renewal

  • The initial term of this Agreement begins on the Effective Date and continues for the subscription period selected by the Client.
  • Services automatically renew unless canceled in writing at least 7 days before the renewal date.

3. Fees & Payment

  • Fees are payable in advance according to the selected hosting plan.
  • Late payments may result in suspension of services.
  • All fees are non-refundable except as required by law or under Dot-Engee’s refund policy.

4. Client Responsibilities

The Client agrees to:

  • Provide accurate registration and billing information.
  • Use services in compliance with Nigerian law, NDPA (2023), and international standards.
  • Avoid hosting illegal, harmful, or infringing content.
  • Maintain backups of website data (Dot-Engee provides backups but does not guarantee full restoration).

5. Dot-Engee Responsibilities

Dot-Engee will:

  • Provide reliable hosting services with 99.9% uptime (excluding scheduled maintenance).
  • Implement reasonable security measures to protect Client data.
  • Offer technical support via email, phone, or ticketing system.

6. Data Protection & Privacy

  • Dot-Engee processes personal data in compliance with the Nigeria Data Protection Act (NDPA, 2023).
  • Client data will not be sold or shared except as required by law or with trusted service providers.
  • Clients retain ownership of their website content.

7. Service Availability & Maintenance

  • Dot-Engee may perform scheduled maintenance, with prior notice where possible.
  • Emergency maintenance may occur without notice to protect system integrity.

8. Limitation of Liability

  • Dot-Engee is not liable for indirect, incidental, or consequential damages.
  • Maximum liability is limited to the amount paid by the Client for the service in the preceding 3 months.

9. Termination

  • Either party may terminate this Agreement with written notice.
  • Dot-Engee may suspend or terminate services immediately if the Client violates this Agreement or applicable laws.

10. Governing Law & Dispute Resolution

  • This Agreement is governed by the laws of the Federal Republic of Nigeria.
  • Disputes will first be resolved amicably; if unresolved, they shall be submitted to arbitration in Abuja under the Arbitration and Conciliation Act.

11. Entire Agreement

This Agreement constitutes the entire understanding between Dot-Engee and the Client, superseding all prior discussions or agreements.

🔹 Contact & Complaints

For questions or to exercise your NDPA rights, contact us: 📧 📞 Phone: [+234-912-278-5899] 🏢 Address: [CP 9, Airport Road (behind High Court), Lugbe, Abuja, Nigeria]

If you believe your rights under NDPA have been violated, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC) via www.ndpc.gov.ng.